About the Book

The Mumbai suburban system of Central Railway is, perhaps, one of the busiest networks in the world. A warren of zigzag lines and a host of unevenly distributed suburban stations, give life to the vibrant, throbbing metropolis, serving more than two million people per day. It is the sheer discipline of Mumbaikars and their love for the city that no untoward incident takes place everyday.

This book is an attempt to peep into the soul of the lifeline of the city, the Mumbai local trains, by way of a compendium of a series of incidents depicting, how a personal commitment to make this network more efficient and consumer-friendly succeeded. A must-read for every government official, especially all railwaymen at all levels.

About the Author

Born in a simple, middle-class family at Sonepat in Haryana in September 1960, Naresh Chand Goyal obtained LLB degree from University of Delhi and LLM from Mumbai University. He joined the Railways after he cleared the UPSC Civil Services Examination in 1982. After having put in 16 years of service in Central Railway Mumbai, he was moved to Northern Railway in 2004. 

During his tenure in Mumbai, he was awarded by the General Manager for his meritorious services. He was picked up by the Minister of State for Railways as his Executive Director in July 2009. He is widely travelled to Europe, Far East and the USA.